CRM Hack: Hitting the Mark with Realtime Data
How to leverage realtime data to maximize revenue
One of CRM’s golden rules is finding the right balance between realtime data – also known as “fast data” – and slow data to maximize revenue.
Combining the two in your CRM marketing efforts can perfect a customer’s experience by immediately responding to both good and bad events that they go through, with the much-needed historical context.
Offering customers an immediate response and showing them that you’re there for them – allows engagement to occur between the customer and your brand immediately.
Want to learn more? Watch the 3-minute video or read the transcript just below it:
Realtime (Fast) Data
At Optimove, Realtime (Fast) Data is defined as customer actions received in short timeframes as batches of events. Examples include clicks, page views, balance drops, and many other external events.
Optimove’s System Architecture
Realtime events trigger campaigns that are sent immediately through predefined channels. Events can be sent via Optimal, SMS, email, and all configured channels.
Once the campaign is sent, the marketer receives the campaign metrics and can go ahead and analyze the campaign’s performance to decide whether to continue the triggered campaign or add others.
The Journey of a Customer
Here’s a 3-Day example of why realtime data is crucial for your campaign success:
Day 1 – the customer registers. One of the realtime events that we track is registration – therefore, we will send a welcome email.
Day 2 – the customer has a bad experience. With realtime data – such as Low Balance and Withdrawal Start in Gaming or cart abandonment in Retail – we know that they are a newly registered customer at risk of churn. So, we can target the customer with a promotion that excites and entices them to continue their experience with our brand.
Day 3 – hopefully, the customer has become active by now due to the promotion we sent on Day 2. With realtime data such as Page Levels and Bet Selection, we know how to continue treating this customer to the appropriate CRM campaigns suitable to their exact customer journey.
This is but one example that emphasizes the impact of combing realtime data in your CRM strategy.
Interested in hearing more? Reach out to us:
Strategic Services Team: firstname.lastname@example.org
Sales Team: email@example.com
Don’t miss out on our previous CRM hacks from Optimove experts:
- The Churn Factor
- Gmail’s Promotion Tab
- The “Power Measures” You Must Know
- How to Make Your Dashboard Insightful
- The Building Blocks of a CRM Strategy
- VIP Definition
- Campaign Prioritization
- Basic Segmentation to Personalization
- Going Beyond Personalization Tags
- Marketing Plan Objectives and Principles
- Using Realtime Marketing to Improve Conversion
- Monitoring the User’s Heartbeat
- The Hidden Data of Emails
- Customer Tier and RFM Segmentation
- Cross-Selling Between Platforms
- CRM Hack: Cross-Sell Principles
- Gamifying CRM Campaigns
- Measuring the Right KPIs
- Repurposing Content
- Marketing Campaign Optimization
- Lifecycle Based Campaigns
- Testing and Evaluating CRM Strategy