Customer Marketing Expertise
The Optimove software is designed to enable any marketer to quickly become a productive master of personalized retention marketing. To ensure that every Optimove client is successful, Optimove also provides a rich set of supporting services.
Bespoke Predictive Modeling
Optimove’s team of data scientists will analyze your customer database and forge a bespoke Optimove customer model just for your business. This ensures extremely high levels of predictive accuracy for any type of business, along with highly relevant persona-based segmentation. In other words, every Optimove client receives its own customized self-learning predictive customer model.
Customer Success Management
At launch, each Optimove client is assigned a Customer Success Manager whose job is to make sure that every user gets the most out of the software. The Customer Success Manager serves as each client’s primary point of contact, and provides training, guidance and ongoing customer support.
Optimove offers a complete set of Strategic Services for clients who want even more assistance embarking on their customer marketing automation journey — or taking it to the next level. The Optimove Strategic Services team assists clients with customer-centric, data-driven retention marketing strategy and methodology, data science/analytics, customized reports/dashboards and bespoke software enhancements.
In addition to Optimove’s services, the self-serve Optimove Academy provides
a rich set of learning materials (articles, videos and presentations) to help beginners and advanced users alike discover the concepts, methods and features that will make them very successful retention marketers.