Every new Optimove client is assigned a Customer Success Manager. The Customer Success Manager is dedicated to the client’s success and satisfaction with using Optimove, and serves as the client’s main point of contact with the company.
Every Customer Success Manager is a guru with the Optimove software, and has extensive experience working with Optimove users to get the most out of the product. The Customer Success Manager serves as the client’s primary resource for ongoing support and specialized training.
The Customer Success Manager’s roles include:
- Primary point of contact
- Customer training
- Guidance and advice for enhancing the use of the system
- Education regarding new and existing features
- Ongoing customer support
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