
AI and the Retail Marketer’s Future
How AI transforms strategy and processes, driving the adoption of Positionless Marketing
Exclusive Forrester Report on AI in Marketing
This matters to marketers because it shows how to replace static segments with live, customer-driven journeys that keep messages relevant and timely. In reading this post, marketers learn a practical playbook for moving faster, reducing manual work, and lifting engagement by reacting to real behavior across every channel. Walk away with concrete steps a marketer can use now with Optimove Orchestrate to keep customers connected and conversions climbing.
Positionless Marketing removes this rigidity and allows teams to:
Traditional segmentation divides customers into static groups that rarely reflect how quickly they move between engagement levels and real-time behavior. Brands that operate as Positionless build marketing strategies that evolve naturally with their customers as behavior changes constantly.
For example, a shopper might engage with a brand on social media in the morning, browse online in the afternoon, and complete a purchase on mobile by evening. Still many marketers depend on static customer lists that fail to capture these real-time shifts in behavior.
Positionless Marketing addresses this gap. It allows marketers to stop working from static definitions like “VIP,” “churned,” or “new user,” and instead react to what customers are doing right now.
Unifying every action, transaction, and behavior into a Single Marketing View, provides teams with an up-to-date understanding of their customers allowing them to focus their efforts on those who matter most. This single source of truth powers truly adaptive marketing where campaigns and journeys automatically adjust to each customer’s changing context.
To make Positionless Marketing a reality, brands need technology to keep up with customers in real time. Optimove’s journey orchestration solution, Optimove Orchestrate, is built for that purpose.
Optimove Orchestrate enables marketers to plan, automate, and optimize customer journeys across every channel, including email, SMS, push, messaging apps, paid media, and more, without depending on static audience lists or manual, outdated customer segmentation.
Optimove Orchestrate continuously recalculates eligibility and prioritization. When a customer’s behavior changes, such as completing a purchase, abandoning a cart, or re-engaging after a break, Optimove Orchestrate immediately adjusts the journey flow so they only receive the most relevant and personalized messages to follow. This ensures that every touchpoint reflects a customer’s current status and intent.
While others rely on marketing tricks, Optimove Orchestrate delivers the real treat: Seamless, data-driven journeys that evolve in real time.
Key capabilities of Optimove Orchestrate include:
The result is marketing that moves with the customer instead of relying on assumptions. It combines data, timing, and creativity into a single, automated flow that keeps customer experiences connected and consistent.
For marketers, this means it bypasses traditional assembly-line marketing, eliminating handoffs between teams. The result is faster campaign deployment, and less dependency on static data pulls or manual refreshes. It replaces rigid workflows with a real-time system that evolves naturally, just like customers do.
Positionless Marketing is marketing without limits where every team member is empowered with three supernatural powers:
Together, these powers free marketers from the “assembly line” and let them do anything, be everything — at the speed of each customer’s move.
This Halloween, the real scare isn’t in creative campaigns or seasonal gimmicks. It’s in marketing strategies that remain fixed while customers keep moving. Brands that continue to operate with static audience segments risk falling behind the competition.
By embracing a Positionless Marketing approach, brands can ensure their strategies evolve in real time with every customer interaction. The result is brands that feel alive, adaptive, and always in sync with their customers.
For more insights into Positionless Marketing, contact us to request a demo.
Happy Halloween!

Exclusive Forrester Report on AI in Marketing
In this proprietary Forrester report, learn how global marketers use AI and Positionless Marketing to streamline workflows and increase relevance.


Writers in the Optimove Team include marketing, R&D, product, data science, customer success, and technology experts who were instrumental in the creation of Positionless Marketing, a movement enabling marketers to do anything, and be everything.
Optimove’s leaders’ diverse expertise and real-world experience provide expert commentary and insight into proven and leading-edge marketing practices and trends.


