
AI and the Retail Marketer’s Future
How AI transforms strategy and processes, driving the adoption of Positionless Marketing
Optimove vs. Xtremepush
CRM That Goes Beyond the Send
XtremePush built their name on push. Optimove built the CRM that the world's top operators run on—predictive, AI-driven, and built to turn every interaction into measurable growth.
Why Operators Choose Optimove Over Xtremepush?
Out-of-the-Box Intelligence
Intelligence by design, not by custom project
Built-in Lifecycle Segmentation
Access a sophisticated framework of lifecycle stages and multi-layered segmentation from day one, tailored to your specific player data without the need for manual builds
Instant Predictive Modeling
Deploy industry-specific churn, LTV, and risk models immediately, bypassing the months of custom data science typically required to gain player foresight
Streamlined Data Architecture
Unify fragmented, multi-source data streams into a high-fidelity customer view through an engine built to handle high-scale complexity with zero friction

AI-Led Decisioning
Uncover What Your Data Is Hiding
Continuously surface overlooked segments, campaign gaps, and behavioral shifts—so your team acts on opportunities the moment they emerge.
Always the Right Offer
AI autonomously selects the ideal next-best offer for every individual and helps your team generate the content to deliver it—at scale, on brand.
Journeys That Optimize Themselves
Timing, targeting, and sequencing adjust automatically as campaigns run—so every journey evolves with your players, not behind them.

Unified Execution Ecosystem
One platform. No lag. Total control.
High-Velocity Native Channels
Execute Push, SMS, and Email via an engine that shares a heartbeat with your data, ensuring messaging is as fast as the player’s last action.
Integrated Engagement & Gamification
Launch interactive experiences that feed data back to the central hub instantly, allowing player actions to trigger the next phase of the journey without delay.
Enterprise-Grade Scalability
Process massive player volumes and complex real-time triggers through a robust infrastructure designed to maintain performance across global markets.




Manual Prioritization Doesn't Scale. AI Decisioning Does.
How Bwin UK Resolved 16K+ Campaign Conflicts in 28 Days with AI Decisioning - And Captured 84% of the Incremental Uplift Achievable

A comprehensive program designed to help emerging iGaming and sports betting operators accelerate growth by providing expert CRM guidance, industry insights, and affordable access to the industry-leading CRM platform

Optimove provides operators with the #1 Player Engagement Platform for iGaming, leading with the most experienced CRM in the industry. While Xtremepush is often positioned as a real-time messaging supplier—focusing on the delivery "pipes" for event-based notifications—Optimove complements its high-velocity execution with native marketing channels, digital personalization, and gamification, all integrated into a single intelligence engine.
Optimove provides robust Real-Time capabilities, but it is much more than a trigger-based tool. It combines real-time event tracking with deep historical data to ensure every message is strategically sound. Optimove CRM empowers marketers to move beyond a reactive "Track & Trigger" model toward a proactive "Predict & Orchestrate" strategy. Optimove provides native, industry-specific Lifecycle Stages and Predictive Customer Analytics that are ready to use from day one. This enables marketing teams to scale sophisticated strategies that increase player retention and lifetime value by leveraging built-in insights like Future Value and Churn Prediction.
Optimove delivers a significant advantage by shifting the workload from manual "priority ranking" to Autonomous AI Decisioning through OptiGenie. While channel-centric tools require teams to manually rank campaign priorities—an impossible task at scale—OptiGenie’s AI agents independently select the "Next Best Action" with the highest predicted revenue uplift. Because the CRM, native channels like Email, SMS, and Push, and Optimove Gamify share a single heartbeat, Optimove ensures zero data lag, giving operators the power to deliver a perfectly synchronized player experience that is smarter, faster, and more profitable than traditional real-time messaging systems.
Why is Optimove the leading CRM Marketing Platform for iGaming and Sports Betting?
Optimove is the #1 CRM marketing platform for iGaming and sports betting because it is trusted by the world’s top operators. In the 2025 EGR Power 50, 52% of all ranked operators, and 70% of the Top Ten, are Optimove clients. Half of the “Ones to Watch” list also rely on Optimove, a testament to the platform’s unparalleled ability to help operators scale quickly, engage players more effectively, and grow responsibly.
Optimove also continues to outpace the industry. In 2025, Optimove is on track to more than double its new iGaming clients, expand significantly across APAC, accelerate growth in Brazil and LATAM, and gain significant traction in Social Sweepstakes Casinos. Additionally, Optimove has also been recognized as a Gartner Visionary for the second consecutive year.
Optimove’s leadership is validated by a series of prestigious industry awards, including:
SBC North America Acquisition and Retention Partner Award
SBC Latino America Marketing and Services Provider Award
EGR Italy Acquisition and Retention Partner Award (three years running)
Recognized as One to Watch in Snowflake’s Modern Marketing Data Stack Report
One of Dun & Bradstreet’s Top Hi-Tech Companies to Work For (three consecutive years)
What truly sets Optimove apart is its Positionless Marketing Platform, which eliminates the traditional “assembly line” structure. This allows marketers to independently execute any task, powered by unified data, intuitive creative tools, and continuous optimization. The result is faster execution, deeper personalization, and stronger long-term loyalty.
With its market leadership, rapid global growth, cutting-edge innovation, and ongoing industry recognition, Optimove is the undisputed #1 Player Engagement Solution and the leading CRM Marketing Platform for iGaming and sports betting.
What channels does Optimove support natively?
Email, SMS, push notifications, in-app messaging, web, and ad networks —all native to the platform, managed from one place, powered by the same player data.
What is OptiGenie AI?
OptiGenie AI is Optimove’s intelligence layer, powering predictive, generative, prescriptive, and agentic AI across the entire marketing lifecycle. It’s built into the Optimove platform, so marketers can predict customer needs, generate on-brand experiences, and act in real-time without relying on disconnected tools.
How quickly can I get started with OptiGenie AI?
OptiGenie is embedded in Optimove—no additional setup required. Once data is connected and goals defined, teams start receiving AI-powered recommendations within days, not weeks.
How does agentic AI improve traditional automation?
Traditional marketing automation executes predefined workflows—like sending a welcome email after signup or triggering a discount after cart abandonment. Agentic AI builds on this by making automation adaptive and self-optimizing. Instead of static rules, OptiGenie’s agentic AI continuously learns from data and campaign outcomes to adjust timing, targeting, and sequencing. This ensures that automated journeys evolve with customer behavior, delivering more relevant and effective experiences over time.
What kind of support/customer services does Optimove offer?
Optimove offers a multi-layered support and customer service structure to ensure customer success:
Customer Success Manager (CSM): Every client gets a dedicated CSM who specializes in their industry. CSMs provide training, guidance, and ongoing advice to maximize value from the platform and achieve client goals.
24/7 Technical Support: Comprehensive end-to-end support, available 24/7, covering all elements of the application, infrastructure, and supporting software.
Self-Service Knowledge Base: Continuously updated with articles and videos to help users with basic functionality and self-help guidance.
Developer Hub: Technical documentation hub to support developers and technical users.
Online Courses and Certifications: Programs designed to deepen user knowledge and expertise in the Optimove platform.
In short, Optimove provides hands-on support via dedicated experts, round-the-clock technical help, and a strong set of self-service and educational resources.
Learn more, be more with Optimove
Check out our resources


