Optimove Team

Optimove Team

Optimove Team

Writers in the Optimove Team include marketing, R&D, product, data science, customer success, and technology experts who were instrumental in the creation of Positionless Marketing, a movement enabling marketers to do anything, and be everything.

Optimove’s leaders’ diverse expertise and real-world experience provide expert commentary and insight into proven and leading-edge marketing practices and trends.

170 posts found by Optimove Team

The Self-Optimized Customer Journey

Self-optimizing campaigns, which have the testing built right into them, are the only way to truly personalize customer journeys

Customer Segmentation in 2025: Why 1,000 Segments Are Just the Starting Line

No April Fool’s joke — brands truly need thousands of customer segments to keep up with today’s customers

Opti-X Empowers Marketers to Create Personalized Experiences Customers Demand

To understand each customer's lane—zero- and first-party data helps brands know the unique characteristics of each shopping journey—key to building customer loyalty for life

AI Agents For Marketing: How AI Agents Are Powering the Positionless Marketer

Positionless Marketing and AI Agents are enabling marketers to deliver at the speed of customers. Here's how

10 Retail Marketing Strategies to Boost Early Sales

Learn how to boost retail sales with strategic marketing approaches designed to drive early conversions, build customer loyalty, and set the stage for long-term success

How Predictive Modeling Helps Lottery Operators Win More (and Waste Less)

In lottery marketing, luck favors the data prepared. Top-performing brands are turning to predictive modeling to improve decision-making, boost ROI, and maximize player engagement

Top 7 Email Marketing Strategies for Marketers

How leading brands drive engagement, conversions, and loyalty through data-led email marketing

6 Email Segmentation Strategies for Higher Conversions

Use these email segmentation strategies to drive sales, foster loyalty, and increase customer lifetime value (CLV).

Driving Growth with Customer Engagement: Kaizen Gaming’s Marketing Journey

Learn how sophisticated segmentation and hyper-personalization are fueling high-performing campaigns

Defining Churn: It’s Not a Matter of If, but When

Individually calculating the churn factor for each customer allows businesses to tailor highly personalized campaigns that encourage greater customer loyalty and engagement

The Platform Duel: Web vs. Mobile in Social Casino Gaming

For the better part of this decade, mobile has reigned supreme in social gaming, and the trend is on the rise. Recent research suggests that the mobile share of all social casino games on both platforms is 20%-98%, with an average of 65% mobile versus 35% Web. This average is growing in favor of mobile at an annual pace of 1.5%.

Engaging Online Bingo Players

Here are some common online Bingo player personas, along with some suggestions of how to best interact with them.

The Power of Segmentation for Marketing Campaigns: The Ultimate Customer LTV Booster

When a group of customers is segmented and targeted by many smaller campaigns, the accumulated uplift is much greater than that of "spray and pray" campaigns. How higher? Try 33% in Customer Lifetime Value

How does Marketing Intelligence affect Computer Learning?

To win in worlds of infinite options, you need the best of both: human intelligence to limit the first cut of possibilities, and a self-learning machine algorithm which can then execute, compute and analyze far better than any human

Product Recommendations: Offering Customers the Next Big Thing They Didn’t Even Know They Wanted

There’s more than one way to skin a product recommendation; here is the Optimove approach

The End of Mobile Gaming as We Know It

The majority of growth in the social gaming space will be won by companies that incorporate player-centric monetization strategies and shift their attention from user acquisition to retention

Refill Please!

A methodology for detecting customers’ consumption patterns.

Maximize Customer Value, the Smart Way

The ultimate goal of retention marketing is to maximize the revenues the customer generates for the company. These are the pillars of every value maximization strategy

What is Machine Learning and What Can it Do for You?

Machine learning has the power to transform your marketing by adapting to rapidly evolving consumer behavior at a scale that is not humanly possible.

The Hidden Seasonality of Social Gaming

While the social gaming space doesn’t experience classic seasonality, it’s affected by yearly trends in significant KPIs. A new Optimove data research puts the numbers on the annual ups and downs of social gaming

Open Rate 101: The Metrics that Can Change Your Email Marketing

Email marketing KPIs vary widely between customer lifecycle stages. A new Optimove research sets out to disprove a myth

How Many Campaigns are Too Many: That Magic Number

As they click the ‘send’ button, every marketer wonders – is this the one campaign that will bring back my churned customers, or is this the one that could cause my unsubscribe rates to soar? These 5 steps will help you decide

How to Compete with the Travel Industry Bigshots: Time to Boost Your CRM

The massive growth in travel-related businesses with the rise of super companies in the industry makes survival much harder. First step towards success: a bespoke customer-first attitude

There's Much to Learn About Your One-Time Customers

Customers have repetitive habits and customs. Whether it’s their favorite shopping day, preferred product or chosen spending amount, there’s a lot of data out there that will help you to entice them into that desirable second transaction

Best at Customer Data Customization: How Optimove is Decoding Marketing Creativity

Many great ideas for campaigns are halted because the data just won’t play along. Optimove has the perfect answer for any marketing concept: “let’s do it”

Keep Your Losers Close but Your Winners Closer

In the gaming industry, companies tend to focus on players who produce most of the revenue; the biggest losers. A new Optimove research tested what happened on the other side of the scale – the players who won big – and uncovered how important they are

Optimove’s Mobile Messaging Fosters Relationship Marketing Aptitude

Optimove's new capabilities will help retailers prepare, deliver and track hyper-personalized mobile campaigns

Consider the Household: Deciphering the Customer Entity

Know who your audience is: In order to truly build a meaningful relationship with your customers, and sharpen the way you measure your marketing efforts, you must first understand whether there is a “household” component to your business, and how to deal with it

Not All VIPs Are Created Equal: Get to Know Your Most Valuable Customers Better

Investing time and money on your VIPs is never a wrong tactic, but you can make it even more personalized, and profitable. A new experiment by Optimove tells the tale of the Resellers and the Enthusiasts  

How This Online Shop Grew Its Active Customers Group by 52% with Optimove

Klium's management wanted to improve customer loyalty, increase the size and frequency of orders and gain deeper insight into their customers’ behavior. Optimove was there to help achieve their goals

Overcoming the Content Creation Hurdle that Comes with Personalization: 4 Useful Hacks

Many marketers these days fear they will not be able to benefit from personalization's many advantages, because they don't have the creative span to match. These segmentation and content management methods will make personalization much more approachable

Optimove Connect 2018: The Recap

Our fourth annual conference was a big success, with over 450 experienced colleagues sharing the latest trends, research findings, challenges and opportunities from the cutting-edge of relationship marketing. Optimove's Chief Marketing Officer takes you on a special tour and presents all the lectures from this one-of-a-kind conference

Introducing Optimove’s Streams: Measure the Joint Performance of Multiple Campaigns

Going big with your measurements and insights: Optimove’s new feature empowers marketers to run controlled tests on multiple campaign series to determine which strategies are most effective at meeting long-term business goals

The Product Cross-Sell Challenge: A Story About Three Marketing Managers

The value of cross-selling in gaming is undisputed. Or is it? A stroll between different marketing managers gives the complete answer as to why it is time to enhance your retention strategy

The CRM Contribution Metric: Know What Your CRM Is Worth

Top brands are able to drive 33% of the revenue via CRM marketing. Want to know how you can measure your performance? Here are the important variables to remember, and practice. New Optimove research paves the way to retention-marketing superiority. Part 1    

Keep This Ol’ Cliché in Mind When Communicating with your Players: Timing is Everything

There’s this saying: Nothing is worse than meeting the perfect person at the wrong time. When you communicate with your players or send them offers on a specific day, even if it’s your best performing day, you are missing out on many golden opportunities to get so much more. Read and realize: Why there’s a good chance you’ve been doing it wrong this whole time

Don't Just Automate: Orchestrate

As an unfortunate mishap recently experienced by a large retailer clearly demonstrates - automation without orchestration leads to chaos. Smart marketers should acknowledge the need for an inherently intelligent system to make sure all parts are synced and optimized

Drive Engagement and Improve Customer Experience: Fathoming Contextual Marketing

Getting your customers more engaged is the main mission for all marketers out there. Learn the crucial elements your marketing operations should have to deliver on the contextual marketing promise

5 Memorable Email Tips to Remind Your Customers About Their Abandoned Cart

Show your customers what they are missing, use price alerts and even KISS them (explanations within). The numbers show that three of every four customers leave their carts behind and aren't completing the checkout process. Don't let them be your customers

Website Personalization for the People

Personalization is a must, but it can easily become daunting. Here are five questions to ask when attempting the personalization endeavor.

Bonus Abusers

Don’t let the bonus abusers ruin promotions for the rest of your customers.

Creating your First Micro Service Using Swagger and .NET Core

Why Optimove switched from monolith to micro-services, plus a DIY tutorial of how to create a micro-service

Do We Need a VIP Model When Everyone Pays The Same?

While the benefits of achieving VIP status and receiving special treatment are quite clear to VIP customers, brands may find the rationale behind grooming these VIPs a bit murky. This is especially true for Content Subscription brands, whose VIPs are measured not by their order number and amounts, but for their overall engagement and activity

Presenting: A Treasure Chest of CRM Knowledge

Looking for a wealth of brilliant ideas, insights, best practices, and DIYs to deepen your hold of Relationship Marketing? Look no further than this post

Existing Customers Are STILL More Valuable Than New Ones During The Holidays

The holidays' sales peak might seem like the best time of year to double down on your acquisition marketing efforts. But for the second straight time, extensive research shows your existing purchasers perhaps deserve that special attention

Spam Traps: Easy to get caught in one. Easy to avoid them

A look at the impact different spam traps may be having on your email marketing efforts and how to overcome this issue

How a Smart Realtime Popup Solves a Common Issue for Gaming Operators

An operator hosting games from 3rd party content providers can now execute a smart, triggered campaign using historic player behavior in realtime across all games. This is how

Now More Than Ever: Have the Courage to Measure the Right Things

Especially when budgets are shrinking, and focusing on your existing customers is the "safe" bet, using control groups is a must. So why the reluctance?

A/B/n Testing to the Max: How to Reduce Uncertainty in Turbulent Times

What's the point in testing, without declaring a winner? Exactly that

Churn Signals to Watch For: Non-Transactional Elements

Email engagement, site visits, and customer service tickets explained

The Methodologies of Marketing Orchestration – Part I

Welcome to the three-part series where we explain how prioritization and exclusion can be used to create a holistic, personalized customer experience in an effective and efficient manner

The Methodologies of Marketing Orchestration – Part II

Here's how prioritization and exclusion can be used to create a holistic, personalized customer experience in an effective and efficient manner

Online Learning Platforms: Here's Your Cheat Sheet for Reducing Churn

No need to study! Here's one way to optimize marketing performance for E-learning platforms (there's more to download)

Turn the Value of Your Real Money Gaming Players Up

Looking for best-practices-based methodologies to reap the benefits of your new players in their first couple of weeks? Find two ideas below with four more available to download

E-learning Platform: Optimize Your Marketing Flow

To provide great student experiences, marketers need to orchestrate all their campaigns while optimizing communications to each user at scale. Here's one way to do it (and three more to download)

An Essential Guide to Preventing One-Timers from Churning – Part II

Converting one-timers to active customers can generate much value for your brand and increase ROI on the cost of acquisition. Here's the second part of this mini-series (more available to download)

Customer-led CRM Journeys Mapped by AI? It Exists!

Brands that manually automate customer journeys are falling behind. AI-driven Self-Optimizing Journeys drive much higher campaign uplift and are the only way to ensure CRM personalization at scale

The Methodologies of Marketing Orchestration – Part III

Welcome to the third and final part of this series where we focus on the benefits of using A.I. for customer journey orchestration

The Importance of Contextualizing Realtime Player Marketing – Part I

In this 2-part mini-series, you’ll learn how gaming operators use Optimove to routinely amplify their realtime marketing

The Beauty of Customer Segmentation – Part 1/3: When Offline Met Online

This blog post is about the things you can do when you combine these two main data sets

The Importance of Contextualizing Realtime Player Marketing – Part II

In this 2-part mini-series, you’ll learn how gaming operators use Optimove to amplify their realtime marketing routinely. Case in point: how to improve adoption by cross-selling to mobile

Making the Internal Case for a Marketing Orchestration Engine

Getting executive buy-in for marketing technology is a challenge that marketers know too well. Here are the three most common orchestration use cases to help with that

The Beauty of Customer Segmentation – Part 2/3

The influence of rule-based and cluster-based segmentation on your marketing efforts

Do Your CRM Journeys Break at Scale?

You know them all too well, from being both a customer and a marketer. But that doesn't mean broken CRM journeys are a fact of life. They can be eradicated, with Optimove's AI-mapped CRM journeys

Jackpots! How to Define JP-Sensitive Players, and Use JPs to Engage Players

Lottery games are unique, and so deserve special marketing plans. Learn how to harness the enormous power of high jackpots in your CRM strategy

We Keep Making Multichannel Marketing Campaign Orchestration Easier

Optimove and Attentive announce an integration that allows clients to seamlessly orchestrate multichannel marketing campaigns through a single, intuitive interface

The Beauty of Customer Segmentation, Part 3/3: Let Your Customer Segmentation Model Do the Talking

There's no secret sauce here. Not all strategies will work the same for everyone all the time. But you can still identify the optimal messaging strategy for your customers. Just listen to what your customer model says

Multi-Product Gaming Operator? Here’s How to Mitigate The Impact of COVID-19

Based on a case study with Fortuna Entertainment Group

Get to Know Responsible Gaming Practices That Boost Retention

We need more smart gaming operators that are quick and firm in embracing safer gaming marketing methods. It's a win-win

Contextualizing Realtime Customer Marketing for Retailers – Part I

In this 2-part mini-series, we look at how retail marketers use Optimove to amplify their realtime marketing routinely

6 New Year's Resolutions for Great CRM Marketing

We can't tell you to go to the gym more or eat more greens. But we do know exactly what small steps you can pledge to make that would take your relationship marketing to the next level

To Lock or Not to Lock Customers (into CRM Journeys)

It's actually an easy question: if you have the right technology to do it, then DON'T lock them! Instead, allow AI to map CRM journeys for each customer, in realtime. Balancing your human skills with AI's ability to decide when to let customers migrate between journeys is how you deliver the most relevant campaign to each customer, at scale – avoiding "automation from hell"

What Does It Mean to Treat a Customer’s Email With Respect?

An expert's thoughts and tips about engagement, deliverability, and storytelling vs. hard selling

Smart CRM Basics: B2C Marketing

Smart CRM Basics: This PostFunnel Insider series brings you the gist of the Optimove.com Learning Center - dozens of the most basic, important terms that would help you become the best CRM marketer you can be

Optimove Introduces: The Heptagon for CRM Excellence

Millions of customers, thousands of CRM professionals, hundreds of well-known brands, 9 awards, 3 categories - 1 CRM industry that is getting smarter by the day. 2020 was a year where brands had to put their focus on relationships with customers. In the inaugural Heptagon Awards, Optimove is celebrating the ones that shined the brightest

What Retail Marketers Should Know About Contextualizing Realtime Customer Marketing – Part II

In this 2-part mini-series, you’ll get all the juicy details on how Retail Marketers use Optimove to routinely amplify their realtime marketing. Case in point: increasing engagement with product-back-in-stock campaigns

Optimove Celebrates Exceptional CRM Marketing: Here Are The 2021 Heptagon Awards Winners

Three campaign awards, 3 team awards, and 3 individual awards. See who the 9 winners are below, and start making your case for next year

The Building Blocks of (a smart) CRM Marketing Strategy

Tips and tricks for implementing clever, automated marketing campaigns

Ongoing Bonuses Might Be Great for Gaming CRM. Ongoing Bonus Abusers? Not So Much

Attracting players to play with bonuses is the easy part. But what happens when they start pulling teeth out just to see that crisp $5 bill under their pillows in the morning? Here are four ways to flag and deal with the users who continuously abuse your incentives and perks

One to One Personalization – A Vision Worth Investing In

To realize the full potential of personalized CRM marketing, there’s probably still some progress that needs to be made within your marketing org…

Step Into CRM Marketing's Future: Scale Personalization with AI-Mapped Journeys

Rule-Based CRM Journeys Cannot Scale Without Creating Havoc. The Solution: AI-Mapped CRM Journeys

Product Returns: The Perfect Customer LTV Trade-Off?

True: Product Returns Create More Return Customers. False: Creating more Return Customers should be your goal. So, what should be your goal? In one word: Personalization

Here's How To Evaluate Marketing Performance in the Age of Hyper-Personalization

Are you a fictional genius who can memorize entire encyclopedias? Nor are we. That's why we created a new, innovative, single-view dashboard to help you manage your ever-increasing CRM personalization efforts. Here's a deeper look into the new "Mission Control"

Going from Tens to Hundreds of Customer Segments: Here's How Optimove is Eating Its Own Dog Food

Using Optimove's segmentation and orchestration capabilities, we were able to practice what we preach and scale our CRM marketing personalization to hundreds of segments in under six months. All recurring campaigns that never, ever crossfire. Here's how we did it. Part 1 of 3

Your Shopify Store Should Feed You Data: Here's How

Optimove’s seamless out-of-the-box integration with the ecommerce giant allows marketers to easily create sophisticated retention tactics – a must for any growth-driven brand

Here Are 5 Product Recommendation Models That Increase Customer Retention and Lifetime Value

There's no one-size-fits-all way to get customers to buy with you again. Implementing the right recommendation models will make it easier. Get to know 5 main types

CRM Marketing at Its Best: See How John Hardy Increased Monthly Average Net Revenue By 53% (along with other KPIs)

The luxury jewelry company collaborated with Optimove to build a bespoke customer model - the smart way to grow through their existimg customers

Why is (micro-) Segmentation the Most Critical Ingredient in Retaining Your Customers?

Customer retention's importance is skyrocketing among marketing leaders, but without proper segmentation capabilities, they have no way to succeed. How do we know that? here are the numbers

Optimove and Criteo Announce Partnership to Scale Multichannel Marketing Orchestration and Personalization

Partnership unlocks customer-data-driven growth by serving personalized digital ads across the Criteo platform based on Optimove’s AI-mapped CRM Journeys

Looking Back While Running Forward: How Optimove Future-Proofed Its Data and Realtime Capabilities on the Fly

As a trailblazer in the CRM Marketing industry, Optimove enjoys the perks that come with being early, but must balance it by constantly evolving with the rising demands of the ecosystem. Our Cloud Migration journey epitomizes this commitment perfectly

When Implementing Global Programs With a Localized Strategy Yields 25% Increase in Average Order Value

Musti, a leading Nordic pet care specialist, grew so much that the company had to improve its use of customer data to unlock personalized marketing across multiple countries and channels. By choosing Optimove, it scaled personalization to a point where 89% of its campaigns targeted less than 0.02% of its customer base. Read on for the full case study

That Time When Building a Customer Model Taught Us the Difference Between “Active” and “Active” Customers (not a typo)

For brands to be smart about their retention efforts and maximize Customer LTV, they must base their CRM Marketing strategy on a Lifecycle Stage strategy – and trust the data. Even if the data is making some bold statements

Hidden Trends Plus Quick Time-to-Market: The Other Staples of Achieving True 1:1 Personalization

When Claus Hansen, Director of CRM at BetMGM, says that "Optimove provides us the flexibility to maximize Customer LTV," what he (also) actually talks about is how cohort analysis and elevated agility play a crucial role in executing personalization-at-scale. Read on to see for yourself

Add “The Declining ROI of Mobile Marketing” to the List of Pains Holistic Multichannel Strategy Relieves

According to Forbes, the average mobile advertiser's ROI is down 38% since Apple's iOS privacy changes of mid-2021. But, as two-thirds of customers use mobile to shop, marketers can't afford to neglect this channel. The solution lies in making your mobile marketing just one part of a multichannel strategy. And in focusing on your existing customers

Reach Your Goaaaaaaallllls: 5 Tips to Build a Winning World Cup Marketing Plan

The 2022 FIFA World Cup in Qatar is just around the corner, and marketers, we need to talk: traditional marketing ideas aren't going to cut it this time. To come out of this World Cup victorious, you must employ a more thoughtful marketing approach and move on from that good old spray and pray. What should you focus on before, during, and after the tournament? We reveal. 

“It has completely changed the way we operate”: The Power of Optimove’s Predictive Future Value

Varsity Tutors, a live online learning platform, uses Optimove to tap into hundreds of segments and optimizes messaging by setting super control groups. But it’s our predictive behavior modeling that made them fall in love with us

Player Protection and Accountability– Who’s in Charge of the Solution?

Picture this – legislators, operators, and educators in a room together to discuss player protection in the iGaming industry. How do you think it went? You don’t need to guess – we’ll tell you.

The Do's and Don'ts of Email Marketing on Labor Day

On Labor Day and other holidays, smart CRM marketers know how to keep their CRM campaigns intact, so this blog does not provide you with ideas and strategies for your Labor Day campaigns (it's too late for that!) Instead, we curated how some of the world's leading brands delivered their email campaigns for this special day. Here's what we found.

Black Friday Cyber Monday: Going Beyond the Promos

Some of the year's biggest sales are coming, and your customers are already super excited! Brands should be just as excited to take this opportunity to retain customers beyond the holidays with the right email marketing best practices and techniques. Here's how it's done

Final World Cup Tips to Rev Up Your Mobile Marketing Game

The World Cup is almost here, and competition is fierce. To help get you tournament ready, here are our last-minute final mobile app must-dos. Start revving up your marketing game today!

There's Still Time: 5 Tips to Score a Winning Email During the World Cup

The whistle will blow in just a few weeks, and the soccer extravaganza, the biggest show on earth, will kick off. There's still time for your emails to stand out among the competition and for your brand to get noticed, no stress required. Are you ready for instant gratification and increased engagement? One, two, three, go!

Brand Loyalty? “Lol, Not Without Trust,” Consumers Say

When brands gain customers’ trust, they install the keystone for loyalty for life. With that, they unlock higher Lifetime Value, longer, stronger customer relationships, and better retention rates, every marketer’s dream. But what are the makings of consumer trust, what causes consumer distrust, and is it even possible to regain it? Our consumer survey reveals 

The Power of Cross-Sell for Gaming Operators

Why is cross-sell so important in the gaming industry? How do you use cross-sell? And, when? These are all common questions for gaming operators, and today we're diving deep into the answers

Prévoir le comportement des joueurs : « Nous n'avons jamais eu autant d’informations qu’aujourd'hui. »

Nous avons discuté avec Keith Whyte, directeur exécutif du Conseil national sur le jeu compulsif, pour comprendre ce que signifie vraiment le concept de jeu responsable pour le secteur, les autorités de régulation et les opérateurs, et voir comment la technologie peut être un appui. Nous avons aussi parlé de ceintures de sécurité.

“Early Summer Shopping? Sure, But We’ll Spend Less,” Consumers Say

56% of consumers plan to shop for summer items in May and June, but 78% of consumers plan to spend the same or less for summer merchandise, the Optimove 2023 Consumer Summer Shopping Survey shows. For retailers, it means that getting consumers to spend more will be a struggle and that existing customers will hold the most promise

"Mother's Day Shopping? Sure, and Sooner Rather than Later," Consumers Say

Mother's Day 2023 is almost upon us - heads up! – and like previous peak shopping events, we know what consumers are planning. How? We simply asked them. What will they buy? When? What factors impact their decisions? Oh, mama, do we have some stats for you.

Advantages of SMS Marketing & When to Use It

The advantages of SMS marketing are clear: with 98% open rates and an average click-through rate of 36%, SMS marketing remains a direct, powerful and personal way to reach customers quickly and effectively. As a veteran marketing channel, SMS continues to evolve and adapt to the changing consumer landscape, making it both relevant and effective for your 2024 campaigns.

Meet Your New Little Helper: Optimove’s AI Copy Assistant

Disclaimer: this blog post wasn’t written by AI. Your next great marketing email could be though. As AI starts to live up to its potential, helping us mere humans in a myriad of ways it can now also help you compile and fine-tune emails on the Optimove platform, proofread and edit your text, generate engaging CTAs and more.

When Your CDP Met GenAI: 8 Ways They Change the Marketing Game

It's like having Sherlock Holmes with the brain of Albert Einstein on your marketing team. The union of GenAI and CDP is a powerful tool at the hands of marketers. It can help identify customer trends, boost customer engagement, and create personalized experiences that captivate your audience. We count eight ways it can take your marketing to the next level

The Never-Ending Journey: How Long Should Your Post-Purchase Marketing Journeys Be?

We get the question above often from marketers. And you know us, we love data, so we dove right in. We compared the performance of short vs. long PPJ for one of our retail clients. And if you’re already working with Optimove, you can literally try this at home using our Streams tool. Here’s what we learned and how to DIY

Why Your Online Gaming Site Needs a Smart Search Engine

Imagine this: your customer jumps onto your gaming website anticipating a deep dive into a sea of gaming experiences, tantalizing betting options, and content that’s going to help them get the most out of their time with you. But amidst the vast array of choices, how can they effortlessly find their favorites, and discover new adventures that align perfectly with their tastes?  

Dialing Up Profits: How Cross-Selling and Retention Strategies Drive Telecom Success

For telecom brands, targeted cross-selling campaigns and customer retention efforts can skyrocket revenue, lower costs, and foster long-term customer relationships. With an advanced CDP on hand, a customer-led approach, hyper-personalized experiences, and a keen eye on customer insights, you’ve got all the tools to make your brand stand out in a crowded market

Industry Pioneer Stephan Dietrich Joins Optimove Board: "The Stars Are Aligning"

Serial entrepreneur, Neolane co-founder and former General Manager of Adobe Campaign, brings unrivalled experience and expertise in enterprise marketing and international scaling to the Optimove board. "Optimove brings all the core foundational pieces that brands need to perfectly master their engagement with their customers", he said

Looking to Kickstart Your Omnichannel Strategy? Look No Further

If you’re anything like most consumers, it won’t be unusual for you to be regularly receiving a whole raft of personalized offers, content and incentives from the brands you frequently spend your time - and your money - engaging with. A push notification offering me 10% off online, an email recommending a few ‘frequently bought together’ items based on a recent purchase, or an SMS while I’m in the queue at my favorite coffee shop, inviting me to try a new drink using a very tempting discount coupon …

Triggered vs. Scheduled? Here's How to Nail SMS Mobile Marketing

Scheduled SMS campaigns deliver consistency and reach, keeping your brand top of mind. Triggered campaigns add personalization and timeliness, engaging customers on an individual level. But it's only by adopting a combined strategy that you’ll start to see the results you’re looking for - elevated customer loyalty, increased conversions, and a far healthier ROI. Here’s how to get started

You Asked, We Listened: The QA Tool that Will Help You Scale

As financial services brands deal with ever-increasing amounts of data and juggle constantly evolving consumer needs, focusing resources and efforts on email personalization at scale is more challenging than ever before, particularly when we’re talking QA. Turns out we have a small solution that could be a big help, we call it Smart Previews

Quick Tips to Turn One-Timers Into Long-Term Customers

While acquiring new customers is undeniably important for business growth, it's crucial to address the reality that a significant portion of these new customers often remain just that: one-time purchasers. How can you transform these "One-Timers" into loyal advocates? Read on!

Cart Abandonment Recovery: 5 Ways to Recover Abandoned Online Shopping Carts

Despite customers showing initial interest and engagement by adding items to their carts, a significant number hesitate to complete the purchase due to lack of confidence. It’s time for e-commerce retailers to find new ways to recover abandoned carts. 

Predictive Models for Responsible Gaming: A Smart Bet for Long-Term Growth

As a gaming operator, what’s your most pressing challenge right now? Ever-increasing costs and decreasing budgets? Meeting complex regulatory compliance? Hanging on to fickle customers easily lured away by the competition? Thing is, there are a lot of hurdles to jump in the quest for sustainable, long-term growth - but there’s one crucial factor that has the potential to propel you forward: the prioritization of responsible gaming

Reducing bonus abusers – a quick how-to guide

When bonus abusers strike (and they will!), it's not just short-term damage you need to worry about, but the very real threat to the long-term stability of your business. But with Operators relying on bonuses to drive sustained growth, what’s the solution?

SMS Marketing Demystified: Cracking the Code of Short Links

When we introduced OptiText earlier this year, the idea was straightforward - to radically simplify the process of adding impactful SMS campaigns to your CRM marketing strategies. Why? Well, a couple of reasons …

The Optimove 2023 Holiday Shopping Survey Offers Retailers Insights To Enhance Brand Loyalty And Drive Success During The Holiday Season

Survey Reveals Strong Consumer Loyalty and Willingness to Spend More

Real-Time Sportsbook Marketing Strategies to Ignite Soccer Fan Engagement

After an incredibly exciting year in the world of soccer, we want to make sure that you’re set with all the tools you need to make the most of the season ahead.

QR Code Marketing for Mobile First Brands

For a long time, no one believed QR codes had a future (yes, you too!) but technology and consumers have changed, and along with them, the humble QR code’s popularity.

The Power of Intelligent Direct Mail: Personalized, Targeted, and Trackable

Today, marketing channels such as email, social media, and online ads dominate the digital landscape. And while these channels offer several advantages, there's another channel that can make a significant impact on your marketing efforts: intelligent direct mail.

Navigating Telco Customer Loyalty: Start Marketing with the Customer

Learn how understanding the intricacies of each customer journey stage and using a customer-led approach, can help your telco brand forge lasting loyalty

Transforming customer-first marketing with AI Technology

Walmart, Sephora, Starbucks, Nike … just a few examples of the brands that have embraced AI to power their customer-first marketing efforts and deliver more personalized experiences to their audience. And while the specific implementations and techniques may vary, the overarching goal is the same - to leverage the partnership between AI and the humble CDP to better understand customer preferences, optimize marketing efforts, and ultimately drive business growth.

Gaming Operators: Empower Web Push Messaging by Knowing the Lifecycle Stage

Discover the power of web push messaging for gaming operators in Part 1 of our Three-Part Series.

Optimizing Email Deliverability

Best practices and essential concepts to ensure your emails are not flagged as spam or blocked by an Internet Service Provider

Keys to Black Friday: Start Marketing Early and Prioritize Existing Customers

Optimove data highlights consumers' inclination to start holiday shopping early and demonstrates the need for brands to prioritize existing clients over new ones on their way to a strong Black Friday performance 

How to Create an Effective Mobile Marketing Strategy

Let’s face it: as humans, our reliance on mobile devices is almost absolute. As marketers, we must find a way to use this knowledge to supercharge our brands’ mobile marketing strategy. In this article, we offer a comprehensive roadmap for mobile marketing that works.

Unlocking Player Loyalty: Insights from the 2023 Report of Players’ Preferences in iGaming Marketing

Learn how iGaming operators can increase the odds for player loyalty, and gain valuable insights into player experiences, behavior and marketing preferences

Can a CDP and an MMH Deliver Personalized Service Just Like My Barista?

Ever wondered how your barista knows your coffee order before you even say a word? In this week's blog, we explore the magic of personalized service and how larger businesses can achieve it using Customer Data Platforms (CDPs) and Multichannel Marketing Hubs (MMHs).

Revolutionizing AI in Customer-Led Marketing with OptiGenie

Achieving true personalization is every marketer’s goal and with AI this really comes to life. Meet OptiGenie – your AI-powered, customer-led marketing assistant that will guide you through every step of your workflow. With OptiGenie’s AI Insights, AI Creation, and AI Orchestration you can deliver top-tier, personalized experiences that delight your customers at every touchpoint.

Kickstart Segmentation Using AI with Target Group Discovery

AI Target Group Discovery can streamline the process of segmenting customers, optimizing campaigns, and deepening customer insights.

Optimove Announces 2023 Heptagon Awards Winners, Celebrating Exceptional CRM Marketing

Entain, SodaStream and Rank Group among the winners of the 3rd annual Heptagons, celebrating top CRM marketing campaigns, teams, and individuals driving Customer-Led Marketing and brand growth

Unlock the Potential of Rich Data and Gen AI: Elevate Your Marketing

The true power of Generative AI is unlocked by rich data. With OptiGenie Generative AI Insights, marketers can gain instant knowledge on their marketing plan and optimize campaigns faster than ever before.

Make Every Day Valentine’s Day: Make Customers Fall in Love with Relevant, Timely Product Recommendations

Unlock the magic of Opti-X – your secret weapon for love-infused customer connections – on Valentine’s Day, or any day

Customer Data Platforms (CDPs) Can Unlock New Power for an Entire Organization

A Customer Data Platform (CDP) is not only a powerful tool for a marketing department – it can accelerate an organization's success when other departments have access.

Download the eBook: Can Tech Help Battle Problematic Gambling?

Marking Problem Gambling Awareness Month, a new eBook explores the advantages of leveraging technology for proactive responsible gambling measures and implementing effective marketing strategies

Optimove May iGaming Pulse: 42% of New March Madness Players Retained in April

Optimove’s iGaming Pulse, a unique industry benchmark tool, provides operators with daily access to industry-wide benchmarks and KPIs

Benefits of Using Machine Learning for Customer Segmentation

By utilizing machine learning for segmentation, marketers can dive deep into detailed customer insights to predict responses and deliver hyper-personalized experiences that foster long-term customer loyalty.

Crafting a Successful Journey Orchestration Strategy

Leveraging Advanced Generative AI Tools to Enhance Customer Journeys

How To: Democratize Data Across the Organization

Why brands must embrace data accessibility across the entire organization using an intelligent customer data platform (CDP)

Mobile Marketing Magic: Proximity Messaging Revealed

How personalized proximity messaging can increase sales, engage customers, and foster loyalty for life

Optimove Insights’ May iGaming Pulse Snapshot: Less New US Players as Monthly Deposit Increases

Optimove Insights is the analytical and research arm of Optimove, the #1 CRM Marketing Solution for iGaming and Sports Betting 

Empower Your Marketing Strategy with Self-Serve Data Ingestion

Discover how self-serve data ingestion empowers marketers to integrate and activate customer data, enhancing personalization and boosting ROI.

How To: Master Customer Interaction with Web Inbox

Cut through the noise and continuously communicate with your customers with Optimove’s Web Inbox

The Marketer as Air Traffic Controller: Navigating Customer Journeys with AI

AI-led journey orchestration helps marketers act like air traffic controller, enabling optimization of thousands of concurrent customer journeys with precision

WhatsApp – An Undeniable Channel for Customer Engagement

How to make WhatsApp a part of your marketing strategy now and in the future

Striking the Balance: How to Maximize Email Revenue Without Fatiguing Your Customers

Deliver short-term revenue without sacrificing long-term customer value

3 Ways to Optimize Marketing with iGaming Benchmarks

iGaming operators need insight into industry performance to determine how to improve player experiences and maximize revenue

Predictive Models: 6 Strategies to Predict Customer Actions

How to anticipate customer actions to plan accordingly and enhance overall marketing effectiveness

AI in Marketing: How Optimove Balances Innovation with Responsibility

Learn how to optimize strategies with AI while enhancing customer experiences and safeguarding consumer trust

Mastering Email Deliverability for Holiday Campaign Success: Part I

Strategies for optimizing inbox placement and maximizing engagement during peak campaigns

Mastering Email Engagement: Email Deliverability Series Part II

Learn about recipient actions that indicate positive or negative email engagement and discover the three warning signs of a potential deliverability issue

Why Data Control Is Crucial for Marketers (With 3 Use Cases to Prove It)

Learn how Optimove's Data Studio empowers marketers with agile data management to foster deep personalization

Mastering Email Deliverability for Holiday Campaign Success: Part III

Learn about 5 best practices and get 5 essential tips for optimizing deliverability and maximizing engagement

Optimove’s Responsibility as the Visionary Leader

Optimove was named the Visionary Leader in Gartner’s 2024 Magic Quadrant for Multichannel Marketing Hubs

How AI is Transforming Marketing

AI and GenAI empower speed, control, and creativity for marketers making them Position-less

How to Use Real-Time Email Marketing

Learn about leveraging personalized, timely email marketing strategies for real-time email marketing

In 2025, Powerful Journey Orchestration Requires Surgical Journey Pruning

Why journey pruning is the key to smarter customer engagement and greater efficiency and personalization in the New Year

Various Uses of AI in Marketing: Predict, Prescribe, and Generate

How to leverage AI in marketing to drive smarter decisions, greater engagement, and measurable growth

What the Apple TV Series, Severance, Teaches Us About Hidden Data

In learning about ‘data anomalies’ a brand can predict customer needs

7 Best Practices for Creating Customer Loyalty in Retail

What retailers need to know about building long-lasting customer relationships

It Pays to Know What’s Coming: How to Use AI to Predict Trends and Personalize at Scale – A Taylor Swift Era

Discover how AI leverages data to predict future trends, optimize customer interactions, and deliver seamless personalization at scale

Deliverability Over Delivery: The Email Metric That Drives Real Results

Delivery gets it sent. Deliverability gets it seen – using the proven Optimove INBOX method

Why Content Variations Optimization Matters Now More Than Ever

Forrester Opportunity Snapshot, Commissioned by Optimove, reveals: while most marketers say they’re ready for AI, only a few have truly put it into practice. Here are the numbers

Holiday 2025: What Shoppers Really Want in a Season of Uncertainty — Insights from Optimove Partners

Discover how tariffs, inflation, and shifting loyalty are reshaping holiday shopping

Turning Customer Data into Action: Optimove Audience Integration Now Available on The Trade Desk

Marketers can now act on up-to-date and reliable data to deliver more relevant, personalized ads across channels