Director of Customer Insights
Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world’s most exciting brands, such as Papa John’s, Staples, and Entain, who love our thought-provoking combination of art and science. We recently secured a $75M growth investment, and with a strong product, a proven business, and the DNA of a vibrant, fastly-growing startup – we’re now experiencing yet another growth spurt. It’s the perfect time to join our team of ~300 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed.
If you have a consulting background, vast customer-facing experience, management skills, and top-notch analytical capabilities, this job is for you! Interacting collaboratively with clients to deliver outstanding results, this role requires analytical capabilities coupled with a strong understanding of business and commercial ecosystems, highly-effective management, and interpersonal skills.
This position brings with it an excellent opportunity to be exposed to a variety of business verticals, interact with high-level executives, and lead and grow a team within a dynamic, challenging, and fast-paced environment.
- Lead, develop and mentor a team of talented marketing data analysts and team leaders
- Create an inspiring team environment with an open communication culture and drive the team to great results
- Provide effective leadership and direction to customer-facing services and consulting teams, ensuring that customers can unlock the full potential of Optimove’s software and services
- Manage client relationships and high scale projects while maximizing results and outcomes to ensure consistent delivery of high-quality
- Monitor the department’s revenue and margin and report to the management on a monthly basis
- Scale services operations to support rapid company growth, while
- consistently maintaining very high levels of customer satisfaction
- Work closely with different teams to ensure open communication and great cooperation
- Lead strategic services sales-related discussions and partner with commercial teams to help meet and exceed revenues
- Grow the business with new services to meet the changing needs of our clients
- Bachelor’s degree in Engineering or a business-related discipline
- MBA – an advantage
- 2+ years experience leading teams of client services, consulting groups or similar groups
- Experience from consulting firms/marketing agencies – an advantage
- Proven experience working as a data analyst, business analyst, or similar role
- Proven ability to build a strong team of direct reports and to actively develop the potential of individual contributors through coaching and effective performance management
- Strong understanding of business and commercial ecosystems
- Excellent interpersonal, communication, and presentation skills
- Marketing or CRM industry experience – an advantage
- Must be eligible to work in the USA – we are unable to provide sponsorship at this time