Search the website

Director of Strategic Services

Data Science & Analytics
New York, United States

Description

Optimove is the Science-First Relationship Marketing Hub, used by over 500 customer-centric businesses to drive measurable growth by scaling customer engagement. We’re obsessed with what drives customer behavior and strive to provide our clients the solution to foster long-lasting customer relationships. The Optimove family is 250 strong, spread over six locations: New York, London, Tel Aviv, Singapore, Ukraine & Mumbai.

The Director of Strategic Services fills an essential role at Optimove, leading a team of Marketing Data Analysts, managing strategic projects and is responsible for the revenues of Optimove’s Strategic Services.

If you have a consulting background, vast customer facing experience, management skills and top-notch analytical capabilities, this job is for you!

Interacting collaboratively with clients to deliver outstanding results, this role requires analytical capabilities coupled with a strong understanding of business and commercial ecosystems, highly-effective management and interpersonal skills. This position is one which brings with it an excellent opportunity to be exposed to a variety of business verticals, to interact with high-level executives and to lead and grow a team within a dynamic, challenging and fast-paced environment. 

 

Responsibilities:

  • Lead, develop and mentor a team of talented marketing data analysts and team leaders
  • Create an inspiring team environment with an open communication culture and drive the team to great results
  • Provide effective leadership and direction to customer-facing services and consulting teams, ensuring that customers can unlock the full potential of Optimove’s software and services
  • Manage client relationships and high scale projects while maximizing results and outcomes to ensure consistent delivery of high-quality
  • services
  • Monitor the department’s revenue and margin and report to the management on a monthly basis
  • Scale services operations to support rapid company growth, while
  • consistently maintaining very high levels of customer satisfaction
  • Work closely with different teams to ensure an open communication and great cooperation
  • Lead strategic services sales related discussions and partner with commercial teams to help meet and exceed revenues
  • Grow the business with new services to meet the changing needs of our clients
Requirements
  • Bachelor degree in Engineering or a business related discipline
  • MBA – an advantage
  • 3+ years working in a consulting firm or 4+ years working in international professional services teams
  • Proven experience working as a data analyst, business analyst or similar role
  • Proven ability to build a strong team of direct reports and to actively develop the potential of individual contributors through coaching and effective performance management
  • Strong understanding of business and commercial ecosystems
  • Excellent interpersonal, communication and presentation skills
  • Marketing or CRM industry experience – an advantage
  • Experience in SQL – an advantage/

Apply for this position