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Sales Operations Manager

Sales & Marketing
New York, United States

Description

Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world’s most exciting brands, such as Papa John’s, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fastly growing startup, we’re on the cusp of our next growth spurt. It’s the perfect time to join our team of ~300 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed. 

Optimove has built a strong internal “marketing agency” over the years in the purpose of maximizing the value that our clients can drive from our partnership and product. We are looking for a senior executive to lead this business unit.  

If you have a management consulting or digital agency background, vast senior customer management experience, management skills and top-notch analytical capabilities, this job is for you! 

Interacting collaboratively with clients to deliver outstanding results, this role requires analytical capabilities coupled with a strong business and commercial skills, highly effective management, and interpersonal skills. This position is one which brings with it an excellent opportunity to be exposed to a variety of business verticals, to interact cross-functionally, work with revenue and finance executives, and to work within a dynamic, challenging, and fast-paced environment across our different sites. 

Requirements

Responsibilities 

  • Serves as the trusted advisor to the Sales team on deal structure and quoting, advises the team on alternative contract options, and/or value propositioning to help drive deal closure. 
  • Monitors the Deal Desk Slack channel to provide general assistance and advice on common deal questions and Quote to Cash process questions 
  • Monitors the Deal Desk case queue, consistently maintaining SLAs 
  • Partner with legal on creating preapproved contract modifications, manage sales facing contract templates, and upload customer agreements  
  • Partner with finance for margin analysis, and pricing empowerment approvals 
  • Approve or facilitate approvals for proposals and contracts 
  • Partners with Sales to accelerate quoting process through operational efficiencies, and provide training on CPQ quoting and approval processes  
  • Collaborates with impacted parties to identify solutions for Quote to Cash errors 
  • Quote to Cash process automation and improvement 
  • Personal Growth / Projects 

Requirements 

  • Demonstrated familiarity with the Enterprise SaaS/B2B Industry – Deal Desk, Order Management, Finance Operations, Sales Operations or Pricing experience preferred 
  • Demonstrated ability to partner with GTM Teams and other cross functional departments 
  • Experience in Direct and Channel Sales model is highly desirable 
  • Basic understanding of revenue recognition rules 
  • Highly organized, customer-focused, innovative and strong attention to details 
  • Excellent communicator, self-aware, transparent, professional, and open to feedback 
  • Ability to multitask and prioritize at times of high volume, schedule flexibility during End of Month, End or Quarter 
  • Ability to prioritize and effectively manage distractions 
  • Strong quantitative skills and highly proficient in HubSpot, SharePoint, Excel 
  • Basic knowledge and understanding of a CPQ tool 
  • You share our values, and work in accordance with those value 
  • Bachelor’s degree or similar equivalent experiences 
  • Occasional Travel required 
  • Must be authorized to work in the US. We are unable to provide any sponsorships at this time

Deal Desk Specialist Key Performance Indicators 

  • Deal Desk case SLA 
  • Deal Desk Slack SLA 
  • Revenue Satisfaction 
  • Responsiveness to cases 
  • Efficiency in resolving issues 
  • Transparency in addressing ongoing problems, SLAs, and field expectations 

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