In the Media

Optimove founder and CEO Pini Yakuel says artificial intelligence — despite its cold, number-crunching reputation — can actually help build emotional bonds between businesses and their customers.

Fortunately there are a few companies which are starting to offer solutions for optimization-driven marketing and can start to help you down this path.

“Marketers will use AI to take the guesswork out of predictive modeling,” says Pini Yakuel, CEO, Optimove. “AI-based bots and digital assistants will become essential in the creation of marketing insights.”

Motti Colman, Optimove’s Director of New Business, believes companies need to fix missed opportunities, “Traditionally, games companies look at three segments; new, active and churn. Churn is often [deprioritised] but 18% of first-time churners, on average, can be reactivated, which means multi-time churners – thanks to the zig-zag phenomenon (where active users leave and then come back repeatedly) – can be identified and incentivised differently.

What’s new about Optibot is that defining microsegments and picking the best campaign actions per segment have now been automated.

As the New Year kicks into gear, we can expect new CRM trends and technologies to emerge, too. Here’s what to expect.

Optimove has launched Optibot, a CRM optimization bot that uses artificial intelligence and machine learning to automate the analysis and interpretation of customer marketing campaigns behind the scenes, and recommend actionable marketing insights to help marketers increase campaign performance.

Optimove combines the science of data with the art of marketing to deliver personalized, real-time, multi-channel customer relationship management campaigns. Optimove’s unique technologies enable marketers to maximize customer engagement, brand loyalty, and lifetime value.

1-800 Flowers are now using advanced martech platform Optimove, who recently announced a CRM optimization bot to help companies target their current customers better.

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