
AI and the Retail Marketer’s Future
How AI transforms strategy and processes, driving the adoption of Positionless Marketing
Summary:
March Madness is one of the most concentrated sports betting opportunities in the US calendar. Over the course of three weeks, it generates a surge in new player acquisition, a spike in engagement intensity, and, for operators who approach it strategically, a pipeline of high-value customers that can pay dividends across the full sports year.
This report draws on Optimove Insights' analysis of the 2025 tournament to give sportsbook operators a data-driven blueprint for 2026. It examines not just what happened during the tournament, but what happened to those players in the six months that followed, making it one of the most comprehensive longitudinal studies of March Madness betting behavior available.
The goal is straightforward: to help operators move beyond broad acquisition and into precision, so that every marketing dollar spent during the 2026 tournament is focused on the players most likely to deliver long-term loyalty and ROI.
Key Findings at a Glance :
Two findings from this year's tournament stand out as particularly significant for operators planning their 2026 strategy:
Together, these findings reframe how operators should think about March Madness. It is not simply an acquisition event. It is a longitudinal opportunity. The tournament reveals who your most valuable future players are, if you have the tools and the strategy to read the signals.
This report analyzes the betting behavior of over 1 million players who placed more than 34.5 million bets during the 2025 March Madness tournament, covering the full duration from Selection Sunday (March 16, 2025) to the Championship game (April 7, 2025).
To ensure a comprehensive view of both market expansion and player value, the analysis is built on two distinct benchmarking approaches:
Players who stay engaged for 10 or more days are worth 3.7x more per day than a one-day bettor.

The tournament's early stages are the primary engine for new player acquisition. Examining the distribution between new and existing players reveals a clear front-loaded pattern:
Acquisition Intensity: The highest concentration of First-Time Depositors relative to total daily active depositors occurred during the First Four (11%) and the 1st Round (10%).
Early Momentum: New player acquisition is heavily concentrated in the tournament's opening week. Half of all FTDs had joined by the end of the 2nd Round.
Strategic Timing: That 50% acquisition milestone was reached within the first 35% of the tournament's duration, highlighting the critical importance of the opening week for capturing new market share.
Late Tournament Composition: As the tournament moved into its final stages, the share of new players stabilized significantly, with 96% of activity during the Final Four and Championship coming from existing depositors.
The data reveals a clear and consistent relationship between engagement frequency and player value. The more days a player bets, the more valuable they become to the platform:
The message for operators is clear: every additional day of engagement has compounding value. Retention strategies that extend a player's active window — even modestly have an outsized impact on lifetime revenue.

Tracking First-Time Depositors across each tournament stage over six months reveals three distinct investment tiers, a framework that should directly inform how operators allocate their acquisition and retention budgets.
The 2025 data make one thing clear: March Madness delivers scale, but scale alone does not create value. The operators who will extract the most from the 2026 tournament are those who move beyond broad acquisition and into precision, knowing which players to invest in, when, and how much.
The tournament does not reward the operators who spend the most. It rewards the operators who know the difference between a player worth investing in and one who was just there for the moment, and act on that knowledge at speed.
Across all entry stages, a consistent pattern of reactivation emerges between the one-month and six-month marks. Players who joined during March Madness do not simply go dormant; they return for the NBA and NHL playoffs in May, MLB through the summer, and the NFL Kickoff in September, where retention reaches its peak.
This reactivation pattern confirms that March Madness is not just a seasonal spike. For operators who approach it with the right acquisition and lifecycle strategy, it is one of the most powerful gateways into the full US sports betting calendar.



