Customer Care, Israel

Customer Success Manager

Develop your career, get acknowledged for your efforts, and work with dedicated people who love what they do in one of Tel Aviv’s top startups! Optimove’s Customer-Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with clients, project managers and software developers to deliver outstanding results. Dedicated to our client success and satisfaction, our CSMs serve as the main point of contact with our valued customers. This role requires highly-effective management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team and the position is one which brings with it an excellent opportunity to learn and grow within a lively and challenging environment.

Responsibilities

  • In charge of customer relationships
  • End-user customer training
  • Guidance and advice for enhancing the use of the system
  • Education regarding new and existing features
  • Ongoing customer enablement

Requirements

  • Excellent spoken and written English
  • Strong presentation skills
  • Excellent Excel skills
  • Strong analytical skills
  • Customer enablement orientation
  • Rich and effective interpersonal skills
  • Bachelor degree in Economics or Business
  • Experience in online software or technology field – a benefit

APPLY BROWSE ALL OPENINGS